Email Service [RESOLVED]

We are performing a restart of our email services this morning due to some performance issues. We are expecting the service to be reinstated shortly.

Some customers might experience issues with connecting, sending and receiving emails using Central IT email and exchange servers during this period.

UPDATE @ 10:08: Services have been reinstated.

Email Hosting Server [RESOLVED]

We are currently aware of an issue with one of our mail servers. We are currently working on the problem and will update this post in due course.

During this time, you might not be able to send or receive email.

Update @ 12:20: this problem has now been resolved.

Central IT Telephone System Issues [RESOLVED]

Due to adverse weather conditions we are experiencing issues with our local BT exchange. Callers may hear an engaged tone when ringing our main office numbers.

BT are working to correct the problem. In the meantime, we advise all customers to email us using the following addresses:

helpdesk@centralit.co.uk for service matters.
info@centralit.co.uk for general enquires.

UPDATE: This has been resolved.

Increased levels of SPAM with Central IT Cloud Mail Servers

Our mail servers appear to be affected by an increased number of SPAM emails. We are currently reviewing our anti-spam policies and shall update this page once we have completed our investigation.

Email Service Outage [RESOLVED]

Dedicated server DSVR015094 has been shutdown unexpectedly. We are expecting to reboot the server in around 30 minutes from now.

Some customers may experience issues with email during this period.


UPDATE (22:50): This issue has now been resolved.

FTP/SERV-U File server: Planned Upgrade Week Commencing 7th of November 2011 [COMPLETED]

From Monday the 7th of November we will be upgrading our FTP/Serv-U online file server from version 7 to version 11. This is a major upgrade and may cause some disruption through-out the week. We will make every effort to ensure that disruption is kept to a minimum.

For further information on the great new features which are included within this update, please contact Central IT or go to our news section.


Update: This work has now been completed

Slow internet performance affecting some sites

One of our main internet service providers, Daisy Communications, has been experiencing performance issues with a number of their DSL technologies.


A number of customers will be experiencing issues with Internet, Email and download speeds. We have found that download speeds are around 50-60KB/s and in some cases slower.


Daisy communications are aware of the problem and are trying to resolve the problem. They have described the situation as 'serious.'


We are speaking with them on a daily basis and will provide an update as soon as we can. You can also contact them directly on 0870 0606006.

UPDATE: We have been informed that a traffic management policy has been put into place which restricts non-internet business traffic during business hours. Restrictions have been placed on internet downloads, including software updates, and the transfer of files across the internet. This may affect FTP traffic, and such sites as iTunes and YouTube.

We feel that this policy is unacceptable and does not take into consideration the various internet requirements for each business. We are negotiating a removal of this policy for all customers affected.