Increased levels of SPAM with Central IT Cloud Mail Servers

Our mail servers appear to be affected by an increased number of SPAM emails. We are currently reviewing our anti-spam policies and shall update this page once we have completed our investigation.

Email Service Outage [RESOLVED]

Dedicated server DSVR015094 has been shutdown unexpectedly. We are expecting to reboot the server in around 30 minutes from now.

Some customers may experience issues with email during this period.


UPDATE (22:50): This issue has now been resolved.

FTP/SERV-U File server: Planned Upgrade Week Commencing 7th of November 2011 [COMPLETED]

From Monday the 7th of November we will be upgrading our FTP/Serv-U online file server from version 7 to version 11. This is a major upgrade and may cause some disruption through-out the week. We will make every effort to ensure that disruption is kept to a minimum.

For further information on the great new features which are included within this update, please contact Central IT or go to our news section.


Update: This work has now been completed

Slow internet performance affecting some sites

One of our main internet service providers, Daisy Communications, has been experiencing performance issues with a number of their DSL technologies.


A number of customers will be experiencing issues with Internet, Email and download speeds. We have found that download speeds are around 50-60KB/s and in some cases slower.


Daisy communications are aware of the problem and are trying to resolve the problem. They have described the situation as 'serious.'


We are speaking with them on a daily basis and will provide an update as soon as we can. You can also contact them directly on 0870 0606006.

UPDATE: We have been informed that a traffic management policy has been put into place which restricts non-internet business traffic during business hours. Restrictions have been placed on internet downloads, including software updates, and the transfer of files across the internet. This may affect FTP traffic, and such sites as iTunes and YouTube.

We feel that this policy is unacceptable and does not take into consideration the various internet requirements for each business. We are negotiating a removal of this policy for all customers affected.

System Update [Completed]

A system update will be applied at 20:00GMT tonight. All email, web and FTP services will be unavailable for approximately 10 minutes.

Mail Server [Completed]

We have had to restart Mail Server 028 due to an unexpected error. The server will return to service shortly. Some customers may not be able to send or receive until the system goes back online.

UPDATE: The system is now back online.

FTP Server (for website access only) running slow [RESOLVED]

We are aware of a performance issue with one of our FTP servers. Some customers may not be able to access the FTP service or will find the service to be very slow. The issue only affects website access. We are currently trying to resolve the problem as quickly as possible.

Update: This issue has been resolved.

Issue with hosting services [RESOLVED]

There is currently a problem with one of our hosting servers which may cause issues with email and web services.

We are currently working on the problem and trying to resolve the situation.

UPDATE: This issue has been resolved.